SOLWAY VIEW HOLIDAYS – BOOKING TERMS & CONDITIONS
ARRIVAL – WIGWAM – On date stated per booking & during the hours of 3pm – 8pm.
ARRIVAL – PITCH – On date stated per booking & during the hours of 12 noon – 8pm.
DEPARTURE – WIGWAM/PITCH – On date stated on booking. During the hours of 8am – 11am. Please note, an organised late departure must be agreed by owners before day of departure.
SMOKING AREAS – No Smoking in all public access buildings. Smoking is permitted outside only.
FIRES/BBQ – Permitted in designated areas only. Always attend to and keep your fire under control. Please extinguish prior to retiring for the evening. You are responsible for any damage/injury caused by your fire/BBQ. Firewood used to be purchased on site.
PETS – To be on a lead at all times on site & on farm. New dog run area at site where dogs are allowed off lead. Clean up after your pet. Bring own pet basket/bedding. Never leave a pet unattended in the wigwams. ONLY Guide dogs are allowed in WC/Shower block.
VISITORS – We have no objections to guests having visitors. If you wish to have visitors, please inform N & P Picken(OWNERS) and/or RECEPTION of your plans prior to the planned visit. A charge of £5pd will be applied to each car. All visitors are required to leave the site prior to 10pm. As far as the law allows, we will take no responsibility for loss, damage or injury to you/any of your visiting party or your/their property, as a consequence of their visit to Solway View.
WIGWAM KEYS – Collected/returned directly to the reception/owners on arrival/departure. Please ensure the door is locked on departure. A £10.00 fee will be made in the event of lost keys.
OCCUPANCY/BOOKING – Person making booking is responsible for the booking. The people/numbers stated on the booking information should not be exceeded. Any alterations to bookings are to be confirmed by the Owners prior to arrival and not on arrival. The Owner reserves the right to void/cancel a booking if alterations to a booking are viewed as unapproved or unacceptable. Bookings are non-transferable to 3rd party.
CANCELLATION POLICY – Bookings are confirmed only on receipt of completed booking form together with 50% deposit. Deposit payments are non-refundable. We will endeavor to provide new dates when you can provided sufficient notice of cancellation. To allow deposits to be carried forward, we require a minimum of 14 days’ notice prior to original stated arrival date. Deposit payments carried forward will be allowed on one occasion only.
BEHAVIOUR & CONDUCT– We wish everyone to enjoy their stay at Solway View and ask that every guest behaves appropriately. Please limit noise between hours of 11pm – 8am. Alcohol is not sold on site, guests are permitted to bring their own & drink responsibly. We do not allow: Hen/Stag/Party Groups on site. All group bookings/gatherings should be confirmed by owners PRIOR to booking/arrival. Solway View is not the site to book if your holiday plans are to drink to excess, play loud music or party. In the event of misbehavior/complaints, the Owners reserve the right to terminate your occupancy immediately without refund of monies.
VEHICLES- Always drive carefully on site. Move no vehicles without prior notice between hours of 11pm-8am.
LITTER/WASTE – On site/Farm, please use the litter/recycling bins provided. If no appropriate bin is available, please take the item home with you. Owners reserve the right to make a charge if Wigwams/Pitch left in an unsatisfactory condition or disposal of waste is required.
SOLWAY VIEW SITE/WIGWAMS – Take all reasonable care in the use of all Solway View property & contents including the security of the property, at all times. Report any damages as soon as they occur. We reserve the right to charge for all repairs, losses or replacements necessitated by the negligent act or omission by you or your party. This could include an administration charge.
N R PICKEN/OWNERS- As far as the law allows, take no responsibility for loss, damage or injury to you/any of your party or your property, as a consequence of this agreement or the occupancy.
ACCESS – Owners, reserve the right of access to the Wigwams/Solway View Property at any reasonable time during your stay and for our agents.
ENVIRONMENT– Reduce, Reuse & Recycle. Solway View is a member of the Green Tourism Business Scheme. We have received a Gold Award. We would ask you to please use the recycling points on site for Glass & tins/cans. Compost bins are also provided (raw food waste). Reclaimed wood & FSC sourced wood has been used in the making of the cooking hut/fences. We are replacing all suitable light bulbs to energy efficient bulbs. Solar lights are used where ever possible. All Washroom supplies & cleaning materials used are all environmentally friendly/or recycled. Local shopping is employed and encouraged. Tina the Turner – Our wee wind turbine makes the power to run the site. The WC/Shower block also has Solar Panels which help to heat the water for showers.